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Priority Cyber Response, Arranged Before an Incident Happens

Pre-arrange 24/7 access to Northwave's CERT and multidisciplinary incident response team. Your organisation knows who to call, how response works, and how to get back to business as quickly and securely as possible.

Get in touch How it works

We'll map where your incident response stands today.

24/7 CERT AvailabilityMicrosoft Security Award Winner20 years of experience

Don't meet your incident response partner for the first time during a breach.

When an incident hits, organisations without a retainer lose critical hours. They still have to find a provider, get internal alignment, approve budget, verify reliability, and explain their environment from scratch while the attack is escalating.

Without a dedicated team

  • Find a provider mid-crisis
  • No pre-agreed conditions or rates
  • Slower onboarding while the attack continues
  • Competing with everyone else for availability
  • Internal confusion under pressure

With Rapid Response

  • You know exactly who to call
  • Response conditions agreed in advance
  • Northwave already knows your setup
  • Priority access guaranteed
  • Clear roles, contacts, and escalation paths

Rapid response in place before you need it

Rapid Response takes the hardest decision off the table while there's no pressure to make it.

Everything that costs you time mid-crisis — finding a provider, aligning internally, approving budget — is settled in advance. The moment an incident is confirmed, the response starts.

Coordinated Response Team

Forensic investigation
Crisis management
Legal support
Crisis communications
Recovery specialists
Threat intelligence
What's included

Everything set up so response starts instantly

Guaranteed 24/7 CERT availability

Northwave maintains enough capacity to cover every Rapid Response client, every hour of the year.

Priority access during busy periods

When demand spikes, Rapid Response clients are always served first.

Preparation embedded in your organisation

Contacts, approval flows, and response procedures agreed before an incident occurs.

Multidisciplinary response team

CERT experts, crisis managers, legal and communications support, forensic investigators, and recovery specialists.

Works alongside your internal IT team

The NW CERT integrates with your existing IT and security people.

Agreed conditions that save time

Pre-negotiated hourly rates and commercial terms remove approval delays during a crisis.

How it works

Four steps to prepare you for any attack

1

Team roles agreed in advance

Define contacts, roles, approval flows, and response procedures. Northwave agrees conditions and commercial terms before an incident occurs.

2

Our team learns your systems

Align Northwave's CERT with your internal IT, security, and crisis processes. Your team knows who to call; our team knows your environment.

3

We respond immediately the moment you need it

Activate priority access the moment a serious incident occurs. We deploy the right specialists for the incident, without administrative delay.

4

Your operations are restored fast

Work together to return to operational status quickly and securely. Forensic investigation and recovery support included.

Get in touch
Why Northwave

The European cyber security partner organisations rely on

CCV Certified — Incident Response 24/7

"Northwave was substantively strong as well as pragmatic. There was a nice balance between guidance and being able to do it yourself, and thanks to the clear structure the whole process was tight and professional."

Gijs NijmanManager of Technology, Rabelink Logistics

"Northwave supported us at every step and delivered quality instead of a standard service. Now we have confidence that our organisation is watched continuously."

Maikel RoevenIT Architect / CISO, HW Wonen
Regulatory readiness

Incident response readiness under NIS2 and DORA

Under NIS2 and DORA, organisations are expected to have formal incident response procedures in place: how serious incidents are escalated, who has the authority to respond, and how notification obligations are met.

The Rapid Response Service helps you operationalise that readiness through pre-agreed processes, identified contacts, and a response structure you've actually tested — not a document that sits in a drawer.

We help you put the readiness into practice. Your compliance and legal teams keep ownership of the obligation; we make sure the operational side is real.

Discuss your incident response readiness
Microsoft 2024 Partner of the Year — Security Award Winner Book your readiness call

Is your organisation ready for a cyber incident?

Book a Rapid Response readiness call with Northwave. We'll help you understand what should be arranged before an incident happens, where your current gaps are, and how the Rapid Response Service can support your organisation.

24/7 CERT Availability · 20 years of experience

Book your readiness call

Tell us a little about your organisation. We'll be in touch within one business day.

We'll be in touch within one business day. This call is free and carries no obligation.

Questions, answered

Incident response retainer FAQ

A pre-arranged agreement that gives you guaranteed access to an incident response team, with conditions, contacts, and commercial terms settled in advance. When a serious incident occurs, you skip provider selection and budget approval and go straight to response. If you'd like to see how it would apply to your organisation, book a readiness call.

Your designated contacts, agreed during onboarding, can reach the CERT directly. Roles and escalation paths are defined in advance so there's no ambiguity during an incident.

Yes. Northwave maintains enough capacity to guarantee 24/7 availability for every Rapid Response client, every hour of the year.

Yes. When demand spikes, Rapid Response clients are always served first.

A SOC or MDR provider focuses on detection and monitoring. Rapid Response covers the incident response side — coordinated forensics, crisis management, legal, communications, and recovery — and integrates alongside your existing setup.

Guaranteed 24/7 CERT availability, priority access, pre-embedded preparation, a multidisciplinary response team, integration with your internal IT, and pre-agreed commercial terms.

The NW CERT integrates with your existing IT and security people, aligning with your internal processes during onboarding so the collaboration is ready before an incident occurs.

It operationalises the incident response readiness these regulations expect — through pre-agreed processes, identified contacts, and a tested response structure. Your compliance and legal teams keep ownership of the obligation.

We define contacts, roles, approval flows, and response procedures, agree commercial terms, and align our CERT with your internal IT, security, and crisis processes.

The moment a serious incident occurs, you activate priority access and we deploy the right specialists without administrative delay.

A trusted cybersecurity partner

Recognised four years in a row as one of Europe's fastest-growing companies, Northwave is a leader in delivering effective, scalable security solutions.

Financial Times 1000 — Europe's Fastest Growing Companies, 2021 to 2024

Priority Cyber Response, Arranged Before an Incident Happens

Pre-arrange 24/7 access to Northwave's CERT and multidisciplinary incident response team. Your organisation knows who to call, how response works, and how to get back to business as quickly and securely as possible.

Contact us
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