Robert shares his story

“It doesn’t matter which team you are from, what job title you have, or which department you work in. Northwave is simply a big and complete collaboration for the common good.”

“I love to cook or grill and barbecue with my smoker. The rest of the time, I spend a lot of time outdoors or walking around the city with my camera.” 

Tell us about yourself and your work at Northwave.  

My name is Robert, and I am a Security Operations Manager at Northwave. I am the link between our SOC and our customers. SOC refers to all the intelligent people who analyse our customers’ systems and escalate, if necessary, when something unusual or–in the worst cases–when something harmful happens in the customer environment. 

How do you describe your job to your family/friends? 

I actually gave up on that a long time ago. When I try, I always describe our SOC engineers as the experts, the security personnel for our customers' IT environment. Then, I am the person who takes all the experience and information, e.g. what happened, and prepare it for our customers so measures can be implemented to ensure that it doesn't happen again in the future. This means our customers will simply be even safer in the future and can concentrate on their day-to-day business. 

When did you become part of the Northwave team, and what background equipped you for your current position? 

I have been at Northwave since September 2024. My background is many years in physical security technology, where I worked as a service technician and project manager, also with over 3 years of experience in cyber security and IT security. Now, however, I can do my work from the computer and no longer have to stand outside in all kinds of weather. The most important components are certainly my communication skills combined with my broad knowledge of IT in general, but also IT security and simply my experience in problem solving.