We always ensure sufficient availability to cover all our Rapid Response clients. During busy periods, our customers always have priority over non-customers. Additionally, besides our dedicated CERT team, we have another virtual team members ready to go and help out when needed.

Usually, a SOC can (automatically) handle minor incidents involving one or multiple endpoints. However, severe incidents (or potential crises) require proper responses consisting of additional incident response capability and expertise. The adequate response to an incident is the NW-CERT's expertise; this is where our Rapid Response Service comes in. This service is an extension of your internal team. It provides access to a multidisciplinary Incident Response Team, including legal experts, crisis communication experts, negotiators, crisis managers, incident coordinators, forensic investigators, and recovery and infrastructure specialists. By combining forces with your internal team, we will return your organisation to an operational state as quickly and securely as possible when things go wrong.